Professional
Device Repairs

Cell phone repair times can be completed in as little as 45 minutes however this is subject to stock availability and the complexity of the repair service in question. As an overall promise, we always advise that any repair does not go over 5 business days. 

Mail Order - From the time of booking, we get to work. All of the relevant parts are ordered and reserved. This means that we are all set and ready to go by the time your device arrives with us. We boast that 90% of repairs booked via our Mail Order Repair Service are received, repaired, tested, and dispatched back to you within 2 business days. 

We have been repairing devices for many years - we understand that customer communication is key to being able to give a second to none service. We have a specially designed system in order to automatically update you every step of the way via email and SMS. These are real-time updates so that you are kept in the loop alongside our customer account managers.

Devices now control everything, we understand that you need to trust the company who will be handling the device in your absence, we have taken special measures and implemented the correct systems to make sure that all of your sensitive data is kept safe at all times. We always recommend that you back up and erase your device for extra security however this may not always be possible, in order to test the device and complete our checks to the highest standard we would need access to the passcode. This code is only accessible by your acting repair tech and is not passed on to anyone else. This is held inside a secure database to be extra safe. 

All of our technicians, customer service staff, and managers have undergone the police and history check during the introduction to employment by Fixpal. 

Life and schedules can be tricky, With this in mind we have opened our customer service levels even further - Our customer support lines and appointment services are available with No appointment needed. So don't stress, show up when you can. 

An electronic device not switching on can be the result of many things. Most commonly there is a fault with the motherboard or the battery, charging line, display system, etc. We can diagnose a range of issues and replace only what's needed to be.

Many touchscreens won't work if the device has been a victim of a heavy fall or if the device has previously been 'repaired' and a genuine screen wasn't used in the replacement. Bring it by so we can have a look!

That was a bit silly, wasn't it? Some believe putting the device in a bag of rice will solve all your problems. But this isn't true and sometimes the damage has already been done. Do not try powering it on. Bring the device to us ASAP.

Well, just like if your damaged your front bumper on your vehicle the body shop would require it to be assessed in person to make sure it is a qualified candidate for a repair. Truthfully, the same goes for phone and tablet repairs.

Not all broken devices are repairable. We are unable to take the customer's self-diagnoses with the devices (ie: the device not charging, as it could be many issues.) With 1000's of different phone and tablet models in the market we need to verify the model in person. We had a situation in the past where the wrong model number was giving over the phone. We ended up ordering in a special part for this device and when the device was dropped off we came to find out that the model was incorrect. Plus with screen replacements, there are on average 3 qualities we stock or have access to, and it is really hard to show the difference over the phone!